Refund & Replacement Policy for KeyKer

Effective Date: December 10, 2025
Website: www.keyker.store
Business Type: Individual / Sole Proprietor

This Refund & Replacement Policy explains the conditions under which replacements may be issued for products purchased from KeyKer (“we,” “us,” or “our”).

By placing an order on our Site, you agree to the terms outlined in this policy.

1. Nature of Our Products

KeyKer sells physical products, specifically keyboard fidget toys. Due to the nature of these products, all sales are final and we do not offer refunds.

2. No Refund Policy

KeyKer operates under a strict no-refund policy. Once an order is placed and delivered, no monetary refunds will be issued under any circumstances.

3. Replacement Eligibility

A replacement will only be issued if the product:

• Arrives damaged
• Is defective
• Is the wrong item delivered

No replacements will be issued for reasons including but not limited to: change of mind, dissatisfaction, misuse, or normal wear and tear.

4. Reporting Timeframe

All replacement requests must be submitted within 3 days of receiving the package. Requests made after this period will not be accepted.

5. Proof Requirement

To qualify for a replacement, the customer must provide clear photo or video proof of the damage, defect, or incorrect item through the contact form.

Requests submitted without valid proof will be automatically rejected.

6. Condition of Product

The product must have its original labels and packaging intact. Opened items are only eligible for replacement if they meet the damage or defect criteria.

7. Return of Damaged Product

If a product is damaged or defective, the customer is not required to return the damaged item. Upon approval, a replacement item will be sent.

8. Shipping Responsibility

Since damaged products are not required to be returned, customers do not bear any return shipping cost. Replacement shipping will be handled by KeyKer.

9. Order Cancellation Policy

Once an order is placed, cancellations are not allowed under any circumstances.

10. International Orders

This replacement policy applies to both local and international orders. Damaged products are not required to be returned, and replacements will be processed after verification.

11. How to Request a Replacement

All replacement requests must be submitted through the Contact Form on our website and must include:

• Order number
• Clear photo or video proof
• Description of the issue

12. Policy Enforcement

KeyKer reserves the right to refuse any replacement request that does not meet the conditions outlined in this policy or appears to be fraudulent.

13. Contact Us

For all replacement-related concerns, please contact us through the Contact Form available on our website.

By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund & Replacement Policy.